Refund Policy
At 3DXChat Store, we aim for 100% customer satisfaction.

1. Digital Nature: Due to the nature of digital downloads, once a file has been accessed or downloaded, we generally do not offer refunds.
2. Technical Issues: If a customer faces a technical issue (broken link or corrupted file), we guarantee a replacement link to download the file. 
3. Support First: We encourage all customers to contact us at 3d************@***il.com before initiating a bank dispute. we respond to all inquiries within 24 hours.
4. Duplicate Purchases: If a customer accidentally purchases the same item twice, we provide an immediate refund for the duplicate transaction.