Customer Digital File Download Policy

How to Access Your Files
Once your payment is successful, your download is triggered automatically by your browser.

  • Check your Downloads: Please check your browser’s “Downloads” folder or the download icon in the top-right corner of your window.
  • Troubleshooting: If you don’t see the file, it may have been blocked by your PC’s firewall or antivirus. Please ensure your settings allow downloads from our site.
  • Account History: Your official Store Invoice and Download Directory will be updated in your Store Account within 24 hours.

Digital File & Refund Policy
To ensure you have the best experience, please review our download guidelines below:

1. Customer Responsibility

  • Download Immediately: Please download and securely store your files immediately after purchase.
  • Backup Your Files: It is the customer’s responsibility to save and back up files (to cloud storage or an external drive) to avoid loss.
  • File Recovery: The website is not responsible for recovering access if a link expires or a seller becomes inactive. No refunds or replacements are provided for expired links.

2. Problem with Downloads?
If you run into any technical issues, don’t worry—we are here to help!

  • Support Response: We aim to respond to all inquiries within 24 hours (Business Days).
  • Contact Us:

3. Refund Policy
Because digital products are delivered immediately upon purchase, they are non-refundable. Our priority is to ensure your files work perfectly, so please contact us for technical support if you encounter any errors.

Thank you for supporting the 3DXChat building community!

Best regards,
3dxchatstore.com